According to Apple, the affected devices “may suffer sound problems as a result of a component that may break on the receiver module.” This is the iPhone 12 lineup’s initial service program.
Apple says that this issue affects “a very small percentage” of iPhone 12 and iPhone 12 Pro devices manufactured between October 2020 and April 2021. Apple says that your iPhone is eligible for the program if it “does not emit sound from the receiver when you make or receive calls.”
In a support document, Apple says:
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.
But there’s some bad news! The service is only available for the iPhone 12 and iPhone 12 Pro models, not the iPhone 12 mini or iPhone 12 Pro Max. The service provides coverage for afflicted iPhone 12 or iPhone 12 Pro devices for two years following the unit’s first retail sale.
Apple says that its authorized service provider will service affected devices free of charge.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
But there’s a catch, Apple states that if your iPhone 12 or iPhone 12 Pro has “any damage that hinders the ability to finish the repair,” such as a cracked screen, that issue must be repaired before the service can be performed.
Better late than never! It’s good to see Apple acknowledge the problem and provide customers with the best service which they deserve. According to some local smartphone repair stores, the cost to fix this issue is way more comparing to other smartphones so this will be a sigh of relief for iPhone 12 and 12 Pro users.
Currently, we are unaware of the number of users facing this issue but there must be some Iphone 12 Mini and 12 Pro max users too. Apple should have applied this policy to its entire 12 Series but something is better than nothing!
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