Twitter says it is testing a new mechanism for reporting tweets, which it hopes will make it simpler for users to report abusive or suspicious activity.
The solution being tested with a limited sample of users in the United States simplifies the existing reporting procedure so that a person reporting a tweet does not have to choose from a list of pre-selected descriptors of what rule a tweet violates. Instead, the business claims that it will ask the user what happened in a “symptoms-first” manner in order to get more detailed information.
Twitter says it intends to increase the quality of reports it gets by moving the attention to the person reporting the tweet; the more first-hand facts it can acquire, the more exact it can be when choosing how to handle a reported post.
“In moments of urgency, people need to be heard and feel supported. Asking them to open the medical dictionary and saying, ‘point to the one thing that’s your problem’ is something people aren’t going to do,” said Brian Waismeyer, a data scientist on the health user experience team that spearheaded this new process. “If they’re walking in to get help, what they’re going to do well is describe what is happening to them in the moment.”Twitter
The blog article used the example of a patient in an emergency; instead of asking, “Is your leg broken?” the doctor asks, “Where does it hurt?” According to Brian Waismeyer, a data scientist on the health user experience team in charge of managing the new approach, asking someone to identify a specific condition or symptom isn’t an effective method to figure out what’s wrong. “If they’re walking in to receive care, what they’re going to do well is describe what’s occurring to them right now,” he said of the broken leg patient.
Twitter also wrote “What can be frustrating and complex about reporting is that we enforce based on terms of service violations as defined by the Twitter Rules,” said Renna Al-Yassini, Senior UX Manager on the team. “The vast majority of what people are reporting on fall within a much larger gray spectrum that don’t meet the specific criteria of Twitter violations, but they’re still reporting what they are experiencing as deeply problematic and highly upsetting.”
Twitter has been doing changes for past several months in different aspects, the social media giant added a “Tip Jar” feature that would let users send money to your favorite accounts.